Below is a list of generally larger repair and replacement services (aka «projects»), which will facilitate facility management, but only if funded by the applicant and with the approval of the Capital Work Group, Dean of the College or Provoste. The following letter order SLA is useful in explaining the model of design and provision of facility management services, and it is also useful in understanding the general business of the discipline and how it works in the same way, as we might say that this acronym represents the procurement model used in other industries. The idea is a simple explanation that helps to understand how we proceed in FM. According to the following graph, we can explain: To be transparent and clarify expectations with our customers, we have provided below a list of the types of repairs and basic services provided by the standard mission call process, Facility Management will be completed at no cost to the application department. We have established a framework that prioritizes these mission requirements, as well as a basic service level agreement for those services. The correct use of this correspondence in the process of defining and providing the service helps, among other things, to properly place the responsibilities of each party. For example, if you are trying to place the responsibilities of the purchasing department or how that department can fit into the FM business, if that department is to take responsibility for the tendering process. It is obvious and well known that to make FM, we must first change the way we define the needs of the client company, as it will change the way we tender and, therefore, the way services are offered and measured. In addition, this is useful for refuting the concept, which is highly repeated (or has generally been repeated), what «FM do» as outsourcing all services to a single contractor. No, this is that outsourcing do not make FM, and it has been done for a while. We could have an FM contract with a service provider for a single service, and for that reason we would do FM.

It is obvious that to do fm, we have to change something in the way we do things. If we do not, we will not change the results we receive. To create fair and reasonable expectations, we offer the following level of service agreement, based on our staff, specialties and resource-efficient resources.